Our client is a prominent American company that faced significant challenges in efficiently managing rapidly scaling operations. To tackle these issues, the client sought HCLTech’s expertise to implement streamlined and secure processes. By automating the employee onboarding process and transforming Slack into a ChatOps Hub, we achieved substantial time and resource savings.
The Challenge
Managing hyper-growth with streamlined and secure processes
- Managing their expanding operations efficiently while maintaining a high level of security
- The company's hyper-growth demanded streamlined processes, especially in the IT and People Operations departments
- Difficulty in handling sensitive data between applications, which required a robust and secure solution
The Objective
Ensuring efficiency and security in rapidly scaling operations
- To ensure maximum efficiency and security across their IT and people operations processes due to their rapid growth and scaling
- Need of a solution to handle sensitive data securely between applications to protect their valuable information
The Solution
Automating onboarding and turning Slack into a ChatOps Hub
We provided a comprehensive solution by automating the employee onboarding process and transforming Slack into a ChatOps Hub. To achieve this, our IT Team integrated JumpCloud, (the client's cloud directory platform) with Workato's Workbot. This integration facilitated request management, access provisioning, account creation and system installation, all through Workbot for Slack, ensuring seamless and efficient operations.
The Impact
Significant time and resource savings, enhanced efficiency and improved employee experience (EX) and retention
- Significant time savings: The implementation of over 200 automations saved 3,000 man-hours across the company within just a few months
- Enhanced installation efficiency: The time taken to install PCs for new employees was reduced by 75%, while the time required to build automations with code decreased by 90%, greatly enhancing productivity
- Improved data security and streamlined processes: Workato's data masking feature enhanced data security, and faster approvals and information retrieval streamlined various processes
- Increased IT efficiency: The IT team's efficiency saw a remarkable 30x increase in querying the internal directory, contributing to overall growth and positively impacting employee experience (EX) and retention rates
