A Finland-based multinational telecommunications company faced persistent issues with their Kinaxis application, including user login issues, demand archive table bugs and configuration errors. To address these challenges, the company sought HCLTech's expertise to develop a comprehensive solution to streamline processes, enhance integration and improve overall efficiency.
The Challenge
Automating daily workflow and quick troubleshooting
- Identifying root causes of persistent issues that kept occurring time over again, creating quick troubleshooting solutions, automating daily workflow
- Collaborating with the support team to mitigate repeated errors
The Objective
Resolving user login issues and improving workflow efficiency
The client wanted to resolve user login issues, automate daily workflow, reduce demand archive table bugs and improve Kinaxis configuration errors.
The Solution
Automated workflow, quick troubleshooting and demand archive table
To address the persistent issues faced by the client with their Kinaxis application, our team developed a comprehensive solution.
- Created a SOP-based document that provided quick troubleshooting solutions to users for resolving login issues without requiring IT support
- Automated the client's daily workflow, creating an end-to-end flow that reduced manual work and eliminated delays
- Captured missing records in the demand archive table, we developed a custom solution that involved creating a demand archive table and copying missing records from the source table daily
- Developed a knowledge article based on repeated errors and worked closely with the Kinaxis support team to resolve the issues effectively. Our solution helped the client improve their operational efficiency, reduce system errors and drive business growth.
The Impact
Improved operational efficiency, system performance and achieving business objectives
- Automating the client’s daily workflow and creating a demand archive table significantly reduced the manual efforts of the support team, allowing them to focus on critical tasks
- The improvements led to shorter wait times for users and a decrease in the number of generated support tickets
- The solution provided accurate demand data, enabling the client to make informed decisions and enhance operational efficiency
- The knowledge articles created served as quick reference guides, allowing users to resolve errors independently, further alleviating the support team’s workload
