Overview
Our client is a leading gas distribution company in the UK, leveraging SAP S/4HANA as their Enterprise Resource Planning system. This solution supports key functions, including asset management, finance, sales and other back-office operations. Despite using SAP S/4HANA, the company recognized that it had yet to fully capitalize on the system's capabilities to transform the way the organization operates and sought to optimize its use to support future growth and enhance overall business performance.
The Challenge
Overcoming challenges in SAP S/4HANA utilization to drive innovation and operational efficiency
Facing rapid change in the energy sector, the company recognized that its current use of SAP S/4HANA had not yet delivered the full spectrum of benefits and opportunities. They faced challenges in maximizing the platform's potential. Key issues identified include:
- A need for a significant step change in realizing the innovation and efficiency improvements that SAP S/4HANA offers
- Limited understanding of how business processes were configured and enhanced within the system
- Insufficient progress in acting upon the recommendations of an existing Spotlight report from SAP outlining potential improvements
- A gap in empowering business users to better understand, optimize and transform their processes, along with a lack of actionable insights
To stay competitive, the company needed to leverage SAP S/4HANA more effectively, making the most of its capabilities to drive business transformation and improve operational efficiency.
The Objective
Unlocking the full potential of SAP S/4HANA to drive efficiency and innovation
To address these challenges, the organization engaged HCLTech to conduct a thorough assessment of their SAP S/4HANA system using SAP Signavio Process Insights. This tool provides out-of-the-box insights into current business processes, compares performance against industry benchmarks and offers tailored recommendations for improvement. By leveraging SAP Signavio, the organization aimed to:
- Gain a clear understanding of business processes and how they are running on SAP S/4HANA
- Identify and prioritize areas of improvement to drive efficiency and innovation
- Empower business users to optimize and transform processes, enhancing agility and decision-making
- Act on the long list of potential improvements identified in a previous Spotlight report from SAP
The goal was to make better use of their SAPS/4HANA system and unlock greater efficiency and value across its operations.
The Solution
Generative AI-driven insights for SAP Signavio Process Insights
Despite its power to generate insights quickly, many SAP clients struggle with understanding and effectively utilizing the comprehensive data provided by SAP Signavio Process Insights, which often leads to underutilization of the insights.
To address these challenges, HCLTech developed a set of 27 Generative AI prompts designed to extract actionable insights from the complex reports.
The solution leveraged Generative AI to process the insights and generate a concise, easily digestible report that categorized improvements into three categories: immediate, later and never. In addition, a detailed explanation of each identified process blocker was provided, giving the client the flexibility to dive deeper into specific areas as needed.
The goal was to make better use of their SAPS/4HANA system and unlock greater efficiency and value across its operations.
The Impact
Optimizing process monitoring for continuous improvements
The solution allowed the client to quickly identify areas for immediate action and optimize processes without being overwhelmed by the complexity of the original reports.
This dual approach — concise, actionable insights combined with in-depth analysis — empowered the client to prioritize their actions and continuously monitor their processes for improvements.
