Digital Process Operations
Co-creating Solutions For Digital Transformation of a Fortune 500 Tech Business
An American Multinational Technology company, a Fortune 500 organization known for its connectivity and collaboration services through virtual and augmented reality partnered with HCLTech to leverage a host of global IT services.
HCLTech’s solutions empowered the digital transformation journey for the business.
The challenges
Incorporation of the new-age revolutionary AR and VR technology is bringing a paradigm shift in the way customers interact with products. From empowering customers to directly buy from a virtual store to introducing their avatars to try out outfits or new gadgets in the metaverse, businesses have increased demand for these offerings.
With the onset of these next gen technologies, the legacy systems face challenges such as forecasting sales, managing channel partners, and supply chain complexities.
The client faced bottlenecks in various areas of operational management such as data anomalies detected downstream and extensive time spent on data validation, delays, and inconsistencies in configuring master data and absence of granularity in reporting that resulted in reduced efficacy.
The objective
HCLTech enabled the client in process management across functional areas through:
- Partner onboarding & communications
- Anomaly detection and data validation
- Data pipeline management
- Dashboard & reporting
- Data mapping & migration
The solution
With a team of Data Analysts leveraging Advanced analytics, and Automation solutions, we at HCLTech provided the client with a holistic view of business metrics and interacted with cross-functional teams to resolve them.
- Partner onboarding & communications
An improvised partner communication and reporting accuracy was achieved by creating standardized data gathering forms, providing proactive feedback, and enabling the business team to focus on channel strategy and market growth.
- Anomaly detection & data validation
- Created smart widgets for data trend analysis and proactive detection of anomalies. Automated data audit and reports download via an in-house portal.
- Empowered the leadership team to focus on managing partners and business growth by taking care of data validation and analysis.
- Data pipeline management
- Communicated with cross-functional teams and partners to ensure timely and accurate reporting of the sales performance data.
- Established workflow automation to gather inputs and report issues using bots.
- Dashboard & reporting
- Enabled the creation of a query library to generate reports for data analytics and reporting.
- Reconciled data for addressing data change or changes in the reporting processes over time.
- Implemented dashboards to measure and monitor partner performance.
The impact
HCLTech with its power of innovation, implemented workflow automation and advanced analytics technology solutions to effectively manage the surged dataflow across channel partners in a cost-efficient manner.
- Over 99% accuracy in sales operations reporting
- Over 60 million sales & inventory transactions per year
- 80+ Channel Partners managed efficiently
