Overview
A Canadian communications and media company operating primarily in wireless communications, cable television and telephone sought end-to-end visibility into network performance to run operations more efficiently and provide exceptional customer service more effectively. HCLTech leveraged IBM SevOne software to enable more operational transparency and visibility across their multi-vendor network and helped build a reliable network service for their customers.
The Challenge
Network and service outages
Our client faced significant network and service outage challenges, in addition to:
- Lack of visibility to monitor overall network performance and its health
- Higher operational costs
- Operational inefficiencies
The Objective
Sustainable and reliable network services
Our client was looking for proactive initiatives to help them build a more sustainable and reliable network service for their customers. The aim was to deliver:
- End-to-end visibility into network performance
- Lower operational costs
- Eliminate operational inefficiencies
The Solution
IBM SevOne
HCLTech helped build a reliable network service.
- Ensured operational transparency using IBM SevOne software
- Enabled the network operations and engineering teams to do data collection, analysis and reporting/visualization on end-to-end network data and metrics
- Facilitated effective network capacity planning
The Impact
Real-time network performance visibility
Our solution provides our client with the following benefits:
- End-to-end visibility of network performance
- Proactive detection of issues with network performance
- Ability to address network issues in time to offer superior customer experiences
