The Challenge
A major automotive client based in the Nordic region faced significant challenges due to disparate identity sources, manual processes, custom tools, process challenges and inconsistencies across multiple IAM (Identity and Access Management) projects and streams. These issues led to delays, productivity loss and compliance problems.
The Objective
The primary objective was to understand the core problem areas causing the challenges and then develop and implement a strategy to fix them.
The Solution
- The HCLTech IAM Consulting team started by assessing the overall IAM landscape to identify process gaps, technology limitations and organizational impacts.
- The assessment helped nail down the root cause of the lack of central governance. We set up a central IAM Program Governance team to manage and navigate through the challenges across various identity projects along with capabilities to deliver minor enhancements by the central team that could enhance the IAM Program.
- The team also updated IAM operational processes and performed key integrations for better reporting.
The Impact
The client recognized the value of the IAM Program Governance team and expressed an expectation of establishing similar teams across all tracks.
This initiative resulted in better management, faster realization of end goals and reduced time to value, significantly enhancing operational efficiency and compliance.
This team provided much-needed visibility, stability and centralized management of identity projects, addressing vital requirements that enhanced the maturity of the IAM landscape.
The client benefited from improved monitoring and reporting, appropriate KPIs and metrics and more streamlined communication, which enabled faster identity-related decision-making. The client also sought ongoing IAM consulting and advisory services for IAM adoption, modernization and other related aspects.
By centralizing IAM Program Governance, the company experienced:
- Adoption of common processes and standards across IAM projects
- More efficient planning and delivery of various IAM projects
- Alignment with a central IAM strategy and prioritization
- Enhanced decision-making processes with better data visibility
- Increased operational efficiency and productivity
- Improved compliance and security measures
- Streamlined communications across teams and projects.
This case study demonstrates the significant impact of structured IAM Program Governance on the efficacy and agility of the IAM Program.
