Responsibilities/ Tasks :

This request is for Spanish language.End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence

• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
  • To formulate the Key Result Areas of the Team Leaders and Team Members
  • Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
  • Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
  • Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
• Attendance or Login Hours or Unsechduled Leave
• Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
• Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution

Education/certification :

• Bachelor/ technical studies

Key Skills Required :

• Domain Competencies (BSERV )-BFS-Operations Management