Service Desk L1 - Voice Support | HCLTech

The Digital Path Forward

Service Desk L1 - Voice Support

Roles and Responsibilities

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.

Technical and Professional Expertise

Good Communication with International Voice Support experience
Hands on experience in Active Directory, RSA Token
Experience in Troubleshooting, VPN, Citrix, VDI related issues

Apply Now

Full Name

Do you have a working visa in Singapore?

What is your qualification level?

Total Experience*

Relevant Experience*

Mobile No

State

Preferred location

Resume Upload

File Extension Allowed: Pdf, Doc, Docx | Max File Size: 2MB

I agree to HCLTech's terms of use*

I have read the HCLTech's Candidate Data Privacy Policy*

Couldn't Find The Right Role?

Leave your resume with us and we'll get back when a suitable role opens up.

Couldn't Find The Right Role?

Leave your resume with us and we'll get back when a suitable role opens up.

Are you a recent graduate?

Our fresher hiring team is looking for talented graduates just like you.

Explore Current Opportunities

Check out our available roles and be one step closer to finding your spark.