Company description / JD introduction

• End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence
• Must be currently based in Lisbon
• Excellent command of the Portuguese language

Responsibilities/ Tasks

• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
• To formulate the Key Result Areas of the Team Leaders and Team Members
• Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
• Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
• Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
• AttendanceorLogin HoursorUnsechduled Leave
• Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
• Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution

Education/certification

• Bachelor's degree

Key Skills Required

• SAP SE