Main Responsibilities:

• The role will be involved in support of highly critical production environment.
• Demonstrate ownership and responsibility in all assignments.
• Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
• Provide L3 level support.
• Consult with internal team and end users to determine system requirements and specifications.
• Act as a member of a quick-response team. Will often work under demanding deadlines, operating independently to resolve complex problems.
• Be part of an on-call rotation.
• Other duties as assigned.
• Resolve incidents and problems effectively and in a timely manner.
• Providing 24X7 production support and available for escalations.
• Responsible for implementation of medium to complex components of a project module, change request.
• Responsible for providing trend analysis to management team to enable them to make informed decisions.
• Work in a cross-cultural team and communicate effectively.

Required Experience:

• Provide exception notification and reporting on an on-going basis.
• Batch Job Status \Status Checks
• Batch Job Duration \ reporting
• Alerts, Job Runs, Number of Transactions.
• Experience of Error handling in Jobs.
• Monitor the jobs for all ABENDS (batch failures) and escalate to appropriate personnel.
• Escalate to the higher tier team within HCL and/or apoBank in case of any alerts / failures
• Job Restore / Restart as per the Standard Operating Procedures
• Reschedule jobs in case of Job Failure as per the Standard Operating Procedure
• Batch Job Transaction Reports
• Document all the job ABENDS and action taken
• Trend analysis of the job processing time. Check if unexpected time is taking.
• Calendars updation
• Scheduling the jobs in the Job Scheduler as per the schedule in collaboration with app teams
• Experience in UC4 scheduler to initiate and manage jobs automatically by processing prepared job control scripts and statements.