Qualification Required

• The Technical Support Engineer will provide enterprise-level assistance to our customers. This role involves resolving issues, configuring software, and using remote desktop connections and tools to provide immediate support
• The engineer will diagnose and troubleshoot software and hardware problems and help our customers by answering questions about the use of our software solutions

Roles and Responsibilities

• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide timely and accurate solutions to customers' technical problems
• Ensure all issues are properly logged in the CRM system

Technical Expertise

• Proven work experience as a Technical Support Engineer
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications, contact center tools, and help desk software
• Languages: English (required) - Spanish, German, French (nice to have)

Required Skills

MS Tools

• Salesforce
• Sharepoint
• SQL
• AWS
• Webservices
• Programming/Scripting

Other Skills:

• Great Communication, Documenting & Data and Analysis
• Good Presentation, Planning/Organization