HCLTech is a global technology company, home to 223,400+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

The Customer support representative is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help customers by providing information and guidance over the phone, email and chat

Roles and Responsibilities:

• Provide comprehensive support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in English.
• Assist with navigation around application menus.
• Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level.
• Create and submit detailed case logs, documenting customer interactions.
• Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

Preferred Qualifications:

• Bachelor's Degree

Required Skills:

• Fluency in English (written and spoken).
• Knowledge of MS Office, Windows and Internet applications.
• High school diploma
• Availability to work on different shifts 24/7
• Excellent interpersonal and communications skills
• Willingness to learn and obtain new skills and competencies
• Ethics, Team work and Positive attitude.