We are HCLTech, one of the largest and fastest-growing technology and DSA companies in the world, with more than 224,000 professionals spread across 60 countries, driving progress through industry-leading resources centered on Digital, Engineering and Cloud.

Roles and Responsibilities:

• Perform in-depth production incident (simple to high complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
• Deliver simple to complex enhancements within the agreed timeframe and with quality.
• Configure/develop in accordance with best practices ensuring a reliable and permanent solution.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Able to perform on Incidents, Services Tasks, Change Management, Problem Management through whole lifecycle.
• Actively document new issues as a knowledge base.
• Partake in any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• Fully comply with and adhere to all the standard AMS process & procedures that are developed

Experience/Exposure:

• Candidates should have a strong understanding of software development, system administration, and data analysis to be successful.
• As a Senior Solutions Manager, you will be responsible for driving the implementation of innovative solutions, setting up and maintaining systems, and providing technical support to internal and external customers.
• You should also possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Required Skills:

• IMS (OSI-PI, Aspentech, Rockwell), C++, Web application (.Net, Java, etc), Access Control (Ronda, Senior, Suricato), LIMS (Labware & LabVantage).
• ITIL knowledge.
• Experience with Service Now, Jira and Agile.
• Experience working as a BA (L2/3) Support, resolving Tasks, Incidents and managing Change Requests.
• Experience working with and managing Vendors/third party applications.
• Good to have experience working in a multicultural environment.
• Knowledge about Network, Database and Cloud