We are HCLTech, one of the largest and fastest-growing technology and DSA companies in the world, with more than 224,000 professionals spread across 60 countries, driving progress through industry-leading resources centered on Digital, Engineering and Cloud.

Roles and Responsibilities:

• The Senior Service Delivery Manager is responsible for leading the service delivery team in ensuring the delivery of high-quality services to customers.
• This includes monitoring service performance, managing customer relationships, managing service delivery operations, and resolving service issues.
• The Senior Service Delivery Manager is also responsible for coaching and mentoring team members, developing service delivery strategies, and ensuring compliance with service delivery standards.
• In addition, the Senior Service Delivery Manager is responsible for driving service improvement initiatives and developing Service Level Agreements (SLAs) with customers.

Experience/Exposure:

• Technical expertise in SAP Basis area with relevant experience.
• Relevant Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
• Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
• Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
• Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
• Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
• Advanced English.

Required Skills:

• SAP Basis, SAP S/4HANA and HANA. Advanced English.