We are HCLTech, one of the largest and fastest-growing technology and DSA companies in the world, with more than 224,000 professionals spread across 60 countries, driving progress through industry-leading resources centered on Digital, Engineering and Cloud.

Roles and Responsibilities:

• Handling tickets / Incidents via Service Now platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

Technology Knowledge

• Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)
• Cisco ISE
• Cisco Meraki
• Load Balancer - F5 LTM/APM and WAF
• SD-WAN experience a plus

Qualifications‌

• Min 8+ years of Network Engineer experience supporting global network infrastructures
• Experience in working as part of a global support (follow the sun) model
• Cisco CCNP/CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
• Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
• Expert level for Wireshark and debugging reading skills.
• Extensive hands-on experience with:
• Cisco Firepower, ASA product families
• Cisco ISE
• VPN IPSEC/SSL, GRE technologies and firewall policies
• F5 Load balancers LTM/APM and WAF
• Cisco SD-WAN experience a plus

Soft Skills

• Excellent verbal and written communication skills (English)
• Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
• Excellent customer handling skills
• Ability to handle high pressure situations
• Can drive HCL’s value and its methodology

Certifications

• CCIE
• CCIE Security
• F5-CSE
• 300-415 ENSDWI certification
• ITIL v4

Experience/Exposure:

• The Senior Security Engineer is responsible for designing, implementing, and maintaining secure networks and computer systems.
• The ideal candidate should have experience in a variety of security technologies, such as firewalls, intrusion prevention systems, encryption, and authentication systems.
• Additionally, the Senior Security Engineer should be knowledgeable about the latest industry trends and best practices, as well as have the ability to develop and maintain security policies and procedures.

Required Skills:

• Advanced English and experience in security