Overview
The solution is a framework for updating and moving customer communication systems to newer platforms quickly. Current systems lack updated specifications, making migration difficult, especially with tight deadlines. Manual specification creation is slow, so automation is needed to meet deadlines and budget constraints. Migrating to modern Customer Communication Management (CCM) tools is essential for automation and accessing various channels like email, web, mobile and social media. The goal is to achieve a fully digital communication environment for streamlined processes and improved efficiency.
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Key Benefits
Enabled 30% to 40% productivity gain (depending on template complexity)
Component/template rationalization leading to reduced effort and ease of maintenance
Factory model for increased throughput and velocity
Target solution to implement design best principles (including OOTB Quadient capabilities utilization)
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