User Experience | HCLTech Blogs

Feb 23, 2023

Shaping outcomes and advantages with automation-led mortgage operations

By:

Armand Massie, Senior Vice President, Digital Process Operations

It is an established truth that emerging technologies will reshape the mortgage space, and to unlock value at scale, lenders must proactively incorporate a digital culture. Enterprises must emphasize business process outsourcing to move into a…

Jun 01, 2020

Experience Level Agreement: Shifting Emphasis from Services to Outcomes

By:

Rakshit Ghura, Senior Vice President, Global Head – Digital Workplace and Unified Service Management Business, HCLTech

Read this blog to understand why moving to from SLAs to XLAs model can help enterprises to directly align their end-user’s digital experiences with their business outcomes, increase employee engagement, improve productivity, and reputation.