This quadrant evaluates providers offering comprehensive O2C services. For this study, 36 companies that leverage the latest technologies, process optimization solutions and data analytics insights to enhance their clients’ cash flow and customer experience were assessed, and HCLTech has been recognized as a Leader.

“HCLTech focuses on elevating customer satisfaction and operational excellence by enabling digital services.”- Gaurang Pagdi, Lead Analyst.

Key Highlights of the report:

• Comprehensive customer master data management (MDM): HCLTech’s customer MDM process ensures accurate and up-to-date customer information. It improves customer satisfaction, streamlines contract management and minimizes errors and inconsistencies, leading to better customer relationships and operational efficiency.

• Extensive upskilling methods: By partnering with leading learning platforms and leveraging the latest technologies such as AI and GenAI, HCLTech provides specialized training in various languages. 

• Expanding FAO services through strategic digital enhancements: HCLTech has significantly scaled its digital capabilities across industry sectors, focusing on digital transformation, AI and intelligent automation. Through innovative IP-based partnerships and strategic alliances with IBM, ESKER and ServiceNow, HCLTech continuously enhances its O2C services, driving efficiency and delivering next-generation solutions.