The company struggled with manual processes and high dependencies on process SMEs. We leveraged our Business Transformation Framework to improve CX and OpX to speed up decision-making.

HCLTech delivered agility and data scalability to a renowned financial customer

One of the largest North America's energy and utility service providers wanted to enhance their Meter-to-Cash and Customer Care operations to deliver expected results within a predictable cost model.

HCLTech streamlined employee acquisition workflow for an American semiconductor manufacturing company by leveraging Gen-AI, leading to unified operational processes and enhanced employee experience

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

USA’s largest owner and operator of private clubs achieves Office 365 integration in a month

HCLTech leveraged Salesforce Financial Services Cloud to deliver customer solutions

See how HCLTech is improving operations efficiency and driving long-term savings for one organization, by building Microsoft Azure OpenAI into their customer service desk ticket resolution process.

Delivering award-winning customer service experience for a fortune-100 telecom services provider

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Transforming customer experiences using 5G