Sunnyvale, CA, Noida, India - 30 April, 2009 - HCL Technologies today announced that UTi Worldwide Inc. has selected HCL as its strategic global partner for IT application & infrastructure operations & management. This expanded partnership will help UTi Worldwide eliminate redundancies, reduce costs, and improve client services.
UTi Worldwide Inc. is an international, non-asset-based supply chain services and solutions company providing air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services. The company operates a global network of freight forwarding and domestic road transportation offices in 289 cities and it has over 200 logistics centers under management, in a total of 64 countries. In addition, it serves its customers in 78 additional countries through independent agent-owned offices.
In India UTi Worldwide has an extensive infrastructure with 17 offices and close to 400 employees. Its Indian operations have been ranked #1 by IATA for air exports in the fast growing economy of India with revenues almost double that of its nearest competitor. AMR research has rated UTi Worldwide as one of the fastest growing third party logistic providers having complete end to end supply chain capability.
HCL has been selected by UTi Worldwide to provide services for IT Application & Infrastructure Operations & Management in order to improve technology-enabled services and solutions, build a fault tolerant platform for next generation systems, and, most importantly, free UTi's internal talent to focus on clients and not technology.
The multi-million dollar 5 year engagement aims to assist UTi Worldwide in reducing overall IT costs for legacy application and infrastructure support, while deploying a single instance, multi-lingual Global service desk supporting 9 languages including English and preparing for their transition to a single, global, enterprise software solution.
HCL will support operations for more than 250 applications and tools, and an infrastructure spanning more than 60 countries. This deal is unique since HCL will work with UTi Worldwide to:
- Reduce IT portfolio complexity and total cost of ownership year-over-year, while improving client service and satisfaction
- Operate on a fixed price basis for "lights on" labor-intensive maintenance and support services, and on innovative flexible pricing models for value-added projects and transformation engagements
- Provide seamless IT support to all UTi business divisions worldwide
"We are excited to be selected by UTi Worldwide as their strategic global IT partner. We will be working with them across applications and infrastructure and will leverage our Transportation and Logistics domain experience to deliver enhanced value for an effective IT and Business alignment." said Sandeep Kishore, Senior Vice President, HCL
"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services," says Ron Glickman, Senior Vice President and CIO, UTi Worldwide. Given their commitment to the Transportation and Logistics Industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice for UTi. We are looking forward to a partnership that creates value above and beyond expectations for both companies and our stakeholders.