HCLTech is continuously learning and expanding our solutions, in combination with Microsoft Copilot AI products, to enable services businesses to embrace disruptive technology successfully — and modernize customer support, centralize service requests, improve response times, create more accessible records and expand the reach and ability of their customer service teams.

• Our developers improve productivity by using GitHub Copilot and Power Platform Copilot.
• Our AI framework on OpenAI automates authoring of FDD, TDD, Test Scripts writeups and more.
• We ensure customer are effectively using Copilot by offering ongoing Copilot Centers of Excellence (CoE) and support-as-a-service, as well as guided assistance programs that include Copilot Development Factory, Copilot Maker and Dev Enablement.
• Our Legacy Bot to Copilot migration program updates legacy systems — including line-of-business and third-party applications — to spread Copilot’s benefits throughout an organization.

These comprehensive integration processes ensure data flows freely across platforms, creating a seamless Copilot adoption.

HCLTech is using Microsoft Copilot AI to improve developer and consultant productivity. By automating the authoring of test script writeups and functional and technical design documents, we aim to make our consultants more efficient.

Advisory services
We empower customers’ success with Copilot AI by developing proof of concepts to help test Copilot use cases. We also offer Copilot advisory services, such as Copilot Hackathons to uncover new use cases. And, our Copilot CoE helps customers promote Copilot to developer communities.

Dedication to customer success
We continue to add value and maximize ROI for our customers through our predefined delivery “proven process” framework for all business application workloads. These proven templates — alongside our two-week plan-for-success workshops — keep projects on schedule and on budget.

Commitment to long-term satisfaction
Through regular checkpoints, customer feedback and long-term support, including DevOps services and customer success management, HCLTech builds long-term and scalable success for customers. This goal is further evidenced by our vigilant oversight and talented team committed to fulfilling the specific needs of each project.

We ensure the systems we deliver are effectively leveraged by:

1. Setting clear Copilot objectives
2. Ensuring that data strategies are in place and ready
3. Auditing security and user licenses to address weaknesses and ensure compliance
4. Empowering / hiring talent to be enthusiastic champions in bringing Copilot to the wider organization
5. Identifying useful plugin and design scenarios to optimize the system
6. Analyzing usage and engagement to find improvements

Once the technology is implemented, HCLTech prioritizes governance and guardrail protocols, controlled through our Copilot CoE.

HCLTech’s go-to-market strategy, aligned with Microsoft’s industry specializations — including financial services, healthcare, life sciences, and retail consumer packaged goods — is essential to our success across all regions. We aim to understand the entire process a customer goes through, from identifying a need and making a purchase decision to implementing the technology and providing ongoing support.

We also support go-to-market strategy with Microsoft Copilot AI offerings:

• Copilot CoE: Governance, Guidance and Innovation, Copilot Maturity Assessment
• Copilot Support-as-a-Service: Support ever-evolving platform and custom Copilot built by everyone, and platform engineering
• Copilot Maker and Dev Enablement: Training programs, Copilot onboarding, Maker onboarding and community enablement
• Legacy Bot to Copilot Migration: Bot framework, Bolt 360 and Microsoft PVA
• Bookable Activities: Custom Copilot in-a-day, hackathons and bootcamps
• Copilot Studio Factory: Build and deploy custom Copilots, AI prompts, GenAI plugins and AI models at scale — and DevOps on existing ones
• Guided Assistance for First-Party App Copilot: Adoption framework and monthly office hours for sales, service and finance
• Copilot LOB Enhance POC: Define and develop Copilot strategies for LOB apps

HCLTech focuses on all aspects of Microsoft Dynamics 365 Service to maintain our expertise and better serve our customers. This focus includes all current and developing features to ensure our customers are using the right tools to meet their needs.

Milestones include:

• 23.49% YoY growth in talent acquisition for individuals and 69.86% for role-based certifications
• 7.55% YoY increase in monthly active usage
• 23.4% YoY growth in licenses
• 134 successful go-live deployments in the last 12 months
• Impressive increase of 124 new customers in the last year
• Fast and efficient three to nine–month sales cycle average, catering only to enterprise an small, medium and corporate segments