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Technical support specialist
Job Description
Technical support specialist
Job Summary
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Location: New Jersey
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Project role: Technical support specialist
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Skills: Oracle JDE EnterpriseOne_Sales & Distr.
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No. of positions: 1
Job description:
New Billing Strategic Exclusive1.Extensive experience in JDE EnterpriseOne Sales Distribution module. 2. Resource having techno functional skills to support issues is desirable. 3. Support for interfaces to MFG PRO, Demand Solutions , Positive pay and Labelling solutions, Oracle APS etc is desirable 4. Ability to understand highly customized Manufacturing Accounting process 5. Application testing for all system changes and projects. 6. Knowledge transfer and other support related activity. 7. Second level support for resolution of service requests. 8. Second level support for resolution of system defects 9. Key involvement in the resolution of high severity user issues and system defects 10. Review and approve root cause analysis, work arounds and support 11. Documentation prepared by Support analysts 12. Provide guidance and expertise to Support analysts in resolving very complex issues. 13. Interact with Business users throughout the lifecycle of the support call from initiation till closure. 14. Resolving all JDE level 2 Application Support calls logged thru Help desk 15. Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues. 16. Own the support tickets pertaining to their respective Modules till closure. 17. Provide On call support after business hours for high severity issues. 18. Experience in working on JDE projects with onsite offshore model for Application Development and support.
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issuesorfaults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the team s performance.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.