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Technical support specialist
Job Description
Technical support specialist
Job Summary
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Location: New Jersey
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Project role: Technical support specialist
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Skills: EnterpriseOne (CNC)
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No. of positions: 1
Job description:
New Billing Strategic Exclusive
Responsibilities of a JDE CNC
- Installation and Configuration
Overview of JDE server components Installation of JDE server components like Enterprise server, deployment server etc
Applying ESU s and ASU s.
Installing and configuring Web Server Websphere and Weblogic.
Full Setup of BSSV Server instances
Experience in setting up AIS, ADF for mobile application instances.
Experience with UDO administration.
Server Manager installation and configuration
Server Manager Agent installations and configurations
Create and run installation plan
Post installation, log analysis and surface testing - Upgrade Activities
Perform application release upgrade
Perform tools release upgrade
Normal upgrade
Multi foundation upgrade
Upgrading different environments
Planning and executing cutover activities.
Handled atleast one go live. - Platform Experience
Hands on experience with any two JDE supported server platforms (UNIX, Linux, Windows,iSeries).
Hands on experience with any two JDE supported databases (Oracle, MS SQL, DB2).
Hands on experience with server clustering HACMP, MS cluster, Red hat cluster etc..
Hands on experience with Oracle RAC, Grid, SQL cluster.
Knowledge of basic networking, firewall, load balancers. - UserRole and Security Management
Holistic approach of user profile management suitable for individual customers requirements.
Should be able to advice on various aspects of user management.
Should be able to setup and configure LDAP integration.
Administer user profiles end to end.
Experience with Allout Security or QSOFT is added advantage.
Implement full JDE security framework for customer.
Configuring different types of securities such as application, action, row, column, etc.
Identify security conflicts and resolve them.
Implementing SOD based on the provided requirement - Object Management Configuration
Setup and define status flows for object promotion
Configuring roles for status change
Setup transfer activity rules (from-to status)
Setup allowed actions (related to objects and OMW roles) - Package Management
Build and deploy full packages
Build and deploy update packages
Backup objects to a different pathcode or as PAR files
Execute special instructions like tableindex generation, backup, generate restore tables, etc. - Change Management
OMW project promotion to promote regular and ESU changes
Promoting retrofitted objects to custom pathcode
Token management
Project demotion
OMW logging and tracking - Menu (Task View) Management
Menutask view creation and deletion
Setup role based menu filtering
Promoting tasks and task views from one environment to another
Promotingsynchronizing menu filtering between test and production roles - Job Scheduling
Implement JDE or third party scheduler
Create job schedules
Deactivate unused job schedules
Purging scheduler job records
Hold and release job schedules based on requirement
Stoppingstarting scheduler (mostly beforeafter downtime) - Web Client (Fat Client) Management
Setup a web clientfat client which involves database and JDE setup on a windows server machine
Package installation (deployment) on different web clients
Enabling different types of logging on a fat client
Log management - ESUASU Management
Installation of ESUs or paper fixes
Implementation of POCs, if any, obtained from Oracle
Perform impact analysis
Identify and execute, pre and post installation tasks
Object promotion related to ESU
Package management related to ESU - Custom pathcode and environment
Creating custom pathcodes and environments
Defining and configuring custom data sources
OCM configuration and setup
Surface testing o
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.