Job Description
Technical support specialist
Job Summary
-
Location: Illinois
-
Project role: Technical support specialist
-
Qualification: B-Tech
-
Experience: 9-11 Years
-
Skills: SAP Finance for Cloud
-
No. of positions: 1
Job description:
10+ years of SAP Finance Experience (preferably S4 HANA Finance or S4 HANA Cloud)
S4 HANA Finance implementation experience At least ONE Implementation
Strong SAP configuration knowledge for core FICO, GL, AP, AR, Fixed Assets, CCA, CO-PA, Banking and Interface
Good knowledge of Foreign Exchange and finance closing activities
Strong knowledge in designing custom solutions and interfaces between SAP & Non-SAP systems
Confident and client facing personality with excellent analytical and communication skills
Excellent communication, including the ability to collaborate with cross-functional teams
The individual will be closely working with our onsite Lead and participate in solution design, development, configuration, data migration and testing phases
Coordinate with technical team to discuss the customer solution
Research and document current business processes and provide process improvement recommendations to the business
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the team s performance.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.