Job Description
Technical support lead
Job Summary
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Location: Pune
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Project role: Technical support lead
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Skills: 3DEXPERIENCE Platform Fundamentals
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No. of positions: 1
Job description:
Workflows development, change management
- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to the team members in resolving customer issues.
- To execute continuous improvement activities and to improve the team s performance.