Job description:

The Executive IT Support Specialist is primarily responsible for providing “White Glove” Tier 3 support to Executive (VP to C-Suite) end-users. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Candidate should have at least 5 years of experience supporting Executive / VIP level clients and at least 7 years Deskside Support experience.

Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants

Independently resolve complex, break/fix issues in person or via telephone

Troubleshoot Windows OS issues

Experience with Mac OS, iOS and Android OS

Expert-level experience with MS Office Suite Applications

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all users

Perform regular walkthroughs to provide proactive support

Job Requirements:

Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)

Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin, TX (Governmental Affairs) Office. Occasional travel outside of Texas should a board meeting be held off-site

7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.

7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)

7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.

5+ years’ experience in “White Glove” / C-Suite support

Hands-on troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Flexibility to be on call during off hours and weekends

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.