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Technical lead
Job Description
Technical lead
Job Summary
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Location: Texas
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Project role: Technical lead
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Skills: ServiceNow Technical
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No. of positions: 2
Job description:
Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus
Strong troubleshooting skills
Should be able to debug code
Skills
Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus
Strong troubleshooting skills
Should be able to debug code
Education
.Bachelors in computer science or information technology
Other requirements:
Candidate requires presence in office (Hyderabad ServiceNow location) (No remote)
SaturdaySunday on call requirements only for P1P2 case tasks
Duties
Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.