Job Description
Solutions manager
Job Summary
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Location: Sofia
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Project role: Solutions manager
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: SCCM/SMS
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No. of positions: 1
Job description:
"Responsibilities:
Integration and provision of client releases and software packages in MECM
Planning and execution of software rollouts and patch distributions including tracking
Creating collections and generating reports
Analyzing, processing and documenting customer inquiries
Technical classification of customer inquiries incl. solving or forwarding to the downstream area if necessary
3rd level support of incidents, service requests, problems
Utilize and maintain existing knowledge base
Troubleshooting
Archiving of software packages
Creating documentation
Customer consulting
Contact person for other support units
Requirements:
Desired degree: Education in the field of information technology or comparable
Experience in the administration of Windows Server and server applications
Good understanding of Microsoft Server infrastructures
Experience in the topics SCCM/MECM/Intune
Experience in client and software rollouts
Experience in patch management for Windows clients
Experience in the use of ticket tools
ITIL knowledge desirable
Powershell knowledge desirable
Experience with larger infrastructures
Careful and reliable way of working
Excellent knowledge of German and English, both written and spoken"
- Build a team to implement solutions
- Build execution /skill development plans and ensure that solutions are delivered on schedule/budget
- Ensure component reusage through out the execution| identify reusable component and add to repository
- Mentoring and developing team
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few