Job Description
Service delivery director
Job Summary
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Location: Texas
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Project role: Service delivery director
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Mainframe
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No. of positions: 1
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Pay Range Minimum: $100000
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Pay Range Maximum: $140000
Job description:
| Essential Job Functions: Manages functional areas and other managers or department leads in regional capability to ensure that business objectives are met Identifies and manages the implementation of process improvements Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results Prepares, recommends, and oversees development of rates, operating and personnel budgets. Monitors spending for adherence to budget plans, develops, and recommends variances. Performs and/or oversees budget analysis Identifies and manages service improvements to increase customer and account satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs Participates in developing new business solutions/proposals and introduces new technology to enhance business solutions Support in the development and execution of infrastructure strategies and projects Monitor and maintain the performance, availability, and security of infrastructure systems Collaborate with other teams or customers to understand and address their infrastructure needs Implement and adhere to infrastructure best practices and standards Act as a point of contact for resolving infrastructure-related issues and incidents Assist in creating and maintaining infrastructure documentation Participate in optimizing resource allocation for infrastructure projects and initiatives Basic Qualifications: OVERALL experience - 20+ Years 10 years of mainframe infrastructure experience as a technologist / operations / engineering 5 years of Mainframe Infrastructure managerial leadership with direct report managers/supervisors who have team members. Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role Proven experience in infrastructure technology management Proficiencies in project management and technical knowledge A continuous learner that stays abreast with industry knowledge and technology
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Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.