Job Description
Service delivery director
Job Summary
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Location: Virginia
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Project role: Service delivery director
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Qualification: B.E, B-Tech
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Experience: 7-12 Years
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Skills: Infra
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No. of positions: 1
Job description:
JD attached
- P&L responsibility
Expansion of services to fill all gamut s of infrastructure-increase breadth.
Focus on project opportunities and transformation initiatives
ITIL process definitions and implementation
Automation in service delivery
Resource management
Utilization
Billing
Management reporting
Conduct regular in depth service and process audits.
Employee retention, motivation and training
Focus on grooming people from L1 to L2, L2 to L3 within select timelines
Value add to customer-YOY by working closely with the Transformation and
Consulting group for:
Architecture gap assessment studies
Implementation of new technologies
Consolidation/virtualisation opportunities
Reduce business impact of outages
Cost savings through better solutions
Enhance operational efficiencies
Overall SLA management Operation interaction with technologies Lead /
Service Owner
Overall Customer and Employee Satisfaction
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.