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Senior technical support specialist
Job Description
Senior technical support specialist
Job Summary
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Location: Georgia
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Project role: Senior technical support specialist
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Skills: Java
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No. of positions: 1
Job description:
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. 10+ years of experience in Application Support with Preference to previous telecom domain. Hands on experience in working with Java Springboot, Microservices, Kubernetes and PythonHands on experience on Cloud and onprem deployments Previous hands on experience in troubleshooting using AppDynamics and Splunk. Should be able to troubleshoot and debug code Should have commanding knowledge in Linux, Shell Scripts, Python, Oracle SQL Queries, Jenkins, Maven, GIT, BitBucket. Incident HandlingManagement, ITSM Tool. Should be a team player Excellent communication skills - Spoken and Written.
- To be the point of contact for all high business impacting critical activities and technical escalations.
- To conduct complex support activities and provide oversight and technical training to the less senior team members.
- To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
- To identify risks and form contingency plans.
- To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
- To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.