Job description:

Business Support Engineer Full Stack ( Support engg )

RESPONSIBILITIES


Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
Troubleshooting partners technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues
Manage technical relationship with partners, providing technical support and handling service outages
Communicates partner needs to the product team, to improve people s experiences with our products
Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross--functional and global context
Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively and independently analyzes information to identify specific trendsopportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Use your problem-solving skills to resolve large business problems
Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
Be recognized and known as an expert across the global team and regularly coaches others through projects andor initiatives, from initial problem scoping, to methodology and project management
Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
Make informed decisions and recommendations based on the reprioritization of competing needs
Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

MINIMUM QUALIFICATIONS


5+ years of experience as a Support Engineer, Service Engineer or similar.
Engineering degree, or a related technical discipline, or equivalent work experience.
Proven experience in API development on cloud-based infrastructures.
Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
Demonstrated problem-solving approach and analytical skills
Experience in communicating with technical and business audiences and writing technical documentation

PREFERRED QUALIFICATIONS


Experience with the full web stack, REST API development and technologies, and bug management support.
Experience in building advertisement campaigns in social media
Experience in configuring payments products

• To be responsible for providing technical guidance to a team of developers, enhancing their technical capabilities and increasing productivity.
• To conduct comprehensive code reviews, establish and oversee quality assurance processes, performance optimization , implementation of best practices and coding standards to ensure succeful delivery of complex projects.
• To ensure process compliance in the assigned mo