Job Description
Senior technical architect
Job Summary
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Location: Iasi
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Project role: Senior technical architect
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Skills: CRM Solution Designer
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No. of positions: 1
Job description:
Project- Kongsberg
Role-SA
Skills-Omnichannel experience
Setup D365 Contact Center, Unified Routing and Assignment, Agent Experience profiles, Workforce Management, Agent Productivity, Bots, Voice, Email Knowledge Management, Teams Colaboration, Analytics and insights
Solid Microsoft platform Software or IT experience, minimum of 5 years of professional experience within a consultancy environment
5+ years of experience as either a technical lead, technical architect or solution architect with Dynamics 365
At least 5 end-to-end full life cycle implementations of Dynamics 365
Expert knowledge of at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service or Portals
Knowledge and experience of Enterprise Application Integration and Architecture patterns
Knowledge of UML, BPMN and ArchiMate desirable
Able to manage or lead multiple large projects (6-24 months) with advanced organizational skills
Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
Advanced use of Microsoft Project, Excel, Word, and Visio
- To design and architect large-scale solutions, ensuring scalability, performance, and security.
- To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and delivery risks are mitigated.
- To continuously upskill with cutting-edge tech to deliver high-quality, future-proof solutions meeting client expectations and industry standards.
- To leverage domainortech expertise to gather client needs, deliver solutions, and craft a technology strategy aligned with business goals.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few