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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Texas
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Project role: Senior support lead
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Skills: Informatica MDM
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No. of positions: 1
Job description:
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.