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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Georgia
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Project role: Senior support lead
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Skills: SAP Security GRC Administration
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No. of positions: 1
Job description:
6 10 years of experience in at least one of the following SAP Analytics Cloud SAC Planning S4HANA Analytics, SAP DatasphereData Warehouse Cloud DWC
2 3 full life cycle implementations exposure
Expert level knowledge of at least one of the SAP data warehousing solutions like SAP BW4HANA or SAP HANA esp HANA Cloud or HANA for both modelling and scripting including ability to write complex stored procedures. High level knowledge of various replication methods to HANA or BW
knowledge of deployment modes of various SAP Analytics solutions (Cloud On-Premise Hybrid) would be a plus
Good core consulting skills Oral and written communication organization and planninG client facing and interpersonal skills
Good knowledge of latest trends in Analytics space including platforms and solutions from other vendors
Experience working on mixed modelling with BW4HANA and HANA native modelling
Knowledge on S/4HANA Analytics like building and extending CDS Views Creating Query Views or Building KPIs using KPI Modeller is preferred
Hands-on experience in advanced analytics domain like Predictive Analytics or SAC Smart Features, SAC Application Designer is a plus
Knowledge of development on HANA 2.0 like HANA XSA Development or ABAP development would be an added advantage.
Hands on knowledge of related planning solutions like BPC TPM BW-IP will be nice to have and will give added advantage.
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.