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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Georgia
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Project role: Senior support lead
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Skills: SAP Ariba Procurement
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No. of positions: 1
Job description:
" 5 to 10+ years of SAP Ariba Consulting Technical Experience (preferably Ariba Procurement, S4 Hana) Lead end-to-end implementation projects of SAP Ariba solutions, configuration, testing, and deployment Identify, recommend and implement complex configuration solutions and implement full cycle configuration to the business need Communicate project status, risks, and issues to stakeholders in a clear and timely manner Strong knowledge in implementing customized solutions and interfaces between SAP Ariba Non-SAP systems Confident and client facing personality with excellent analytical & communication skills Proficiency in SAP Ariba modules such as Procure-to-Pay (P2P), Sourcing, Contracts Excellent communication, including the ability to collaborate with cross functional & cross regional teams Prepare and maintain comprehensive documentation, including functional specifications, process flows and user manuals Coordinate with technical team to discuss the customer requirement. Developing the new requirement & preparing the user manual with the required master data Third party Integrations Functional testing:- SIT,Regression & Defect retest Research and document current business processes and provide process improvement recommendations to the business. Functional testing:- SIT, Regression, & Defect retest Automation : Devlop test scripts and execute as per business process & requirments. "
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.