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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Georgia
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Project role: Senior support lead
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Skills: SAP S/4HANA Sales & Distribution
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No. of positions: 1
Job description:
""" 5 to 10 years of SAP Order to Cash Experience - SAP Sales Order Creation, Delivery, Invoicing End to End Process (preferably S4 HANA Finance or S4 HANA Cloud) Strong SAP functional knowledge and testing for core sales order creation, Delivery, Invoicing process Through kowledge on E2E process of Sales OrderManagement, Logistic Execution, Pricing, Credit Management, Sales Returns, Contracts Scheduling agreements. Confident and client facing personality with excellent analytical and communication skills Overview on Data Migration, ABAP, Custom Reports preparation. The individual will be closely working with our onsite Lead and participate in solution design, development, configuration, data migration and testing phases Coordinate with technical team to discuss the customer solution Research and document current business processes and provide process improvement recommendations to the business Third party Integrations Prepare and maintain comprehensive documentation, including functional specifications, process flows and user manuals Coordinate with technical team to discuss the customer requirement. Developing the new requirement preparing the user manual with the required master data Research and document current business processes and provide process improvement recommendations to the business Functional testing:- SIT, Regression, & Defect retest Automation : Develop test scripts, batch jobs and execute as per business process & requirments. "
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.