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Senior support lead
Job Description
Senior support lead
Job Summary
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Location: Georgia
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Project role: Senior support lead
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Skills: SAP FI Accounts payable
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No. of positions: 1
Job description:
" 5 to 10 years of strong consulting experience in SAP Finance Experience (preferably S4 HANA Finance or S4 HANA Cloud) Strong SAP configuration knowledge and functional testing for core FICO business functionalities like: GL, AP, AR, Fixed Assets, CCA, CO-PA, Banking and Interface Confident and client facing personality with excellent analytical and communication skills Gather information on the current Business Process and prepare a test plan document. Data mapping and integration based on business requirement. Sanity regression defect handling test case preparation test data creation Functional proficiency with full lifecycle SAP implementationsrollouts in C2R process area The individual will be closely working with our onsite PM for daily tracking, issues, planning for next phases of testing. New requirements preparing the user manual with the required set of master data Research and document current business processes and provide process improvement recommendations to the business Functional testing:- SIT, Regression, & Defect retest Automation : Develop test scripts, batch jobs and execute as per business process & requirments. ""
- To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
- To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
- To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
- To provide technical assistance to the team members in resolving customer issues.
- To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.