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Senior support engineer
Job Description
Senior support engineer
Job Summary
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Location: Mexico
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Project role: Senior support engineer
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Qualification: B-Tech
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Experience: 3-5 Years
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Skills: Java
- Secondary Skills:
- Amazon DynamoDB
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No. of positions: 1
Job description:
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction. Experience in delivering technology solutions in all phases of the software systems and application development lifecycle. Hands on in production support Knowledge and understanding of fixing application production issues
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees
- To perform knowledge transition during project enhancements
- To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
- To update self on latest technologies and related areas