Job description:

Designing, Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IPIVR, Cisco CTIOS, Cisco Finesse, CUIC.Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon Must have hands on experience in VXML gateways, VVBs, SIP proxy.Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky. Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.

• To troubleshoot and resolve critical and complex tickets.
• To create the root cause analysis for critical issuesorfaults (hands on working).
• To implement any necessary preventive measures to reduce future defects.
• To provide technical assistance to the team members in resolving customer issues.
• To execute continuous improvement activities and to improve the team s performance.