Job Description
Senior documentation lead
Job Summary
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Location: Virginia
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Project role: Senior documentation lead
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Skills: CA Erwin Data Modeler
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No. of positions: 1
Job description:
To support junior/senior writers, address technical queries, and propose appropriate solutions for issues.
- To support junior/senior writers, plan document plan-task estimation, and monitor project status.
- To address technical queries, monitor compliance/trainings, conduct product competency training, and ensure timely knowledge transfer.
- To research and propose solutions, ensure timley updates are provided to clients, and monitor and flag issues that require resolution.
- To be the point of contact for all escalations in the team and execute mitigation steps for resolution.
- To discuss team level improvements/KRAs with managers, provide feedback to team members, andsuggest improvement plans for team.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.