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Senior data scientist
Job Description
Senior data scientist
Job Summary
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Location: Texas
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Project role: Senior data scientist
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Skills: Cisco IVR Callflow Design and Coding
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No. of positions: 1
Job description:
IVR Lead - Job Description: Key Responsibilities: IVR Lead: Oversee the entire IVR development lifecycle, from project planning and scoping to implementation and maintenance. Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications. AuthoringDevelopment: Develop IVR applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center. Operational Support: Provide Tier I, II, and III support for IVR applications, troubleshooting issues and resolving customer inquiries. Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications. Performance Optimization: Optimize IVR performance to ensure efficient and effective customer interactions. Documentation: Create and maintain comprehensive documentation for IVR solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects. Required Skills and Qualifications: Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center). Proficiency in scripting languages (e.g., JavaScript, Python). Knowledge of telephony concepts and protocols. Understanding of IVR design principles and best practices. Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills.Preferred Skills and Qualifications: Experience with contact center technologies and processes. Certifications in Google Cloud Platform or related technologies. Key details: AuthoringDevelopment: Develop IVR applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI. Documentation: Create and maintain comprehensive documentation for IVR solutions, including design specifications, user manuals, and troubleshooting guides. Collaboration: Work closely with cross-functional teams, including product managers, developers, and testers, to deliver successful projects.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.