Job Description
Senior analyst
Job Summary
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Location: Mexico
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Project role: Senior support engineer
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Skills: Incident Management
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No. of positions: 2
Job description:
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees
- To perform knowledge transition during project enhancements
- To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
- To update self on latest technologies and related areas