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Senior administrator
Job Description
Senior administrator
Job Summary
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Location: Texas
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Project role: Senior administrator
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: OPERATIONS CONSULTANT
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No. of positions: 1
Job description:
1.1. Validation of asset inventory in SNOW 1.2. Support, verify and adhere to asset Disposal request and procedures. 1.3. Support and ensure compliance to asset Sanitization process 1.4. Gather Sanitization evidence for hardware assets attached to the disposal request and update the disposal request with the evidence of sanitization. 1.5. Identify anomalies and notify asset owners to remediate identified anomalies. 1.6. Asset Management Reporting (Asset state report, Separated User report, Device unbrick and asset lost report, Lease buyout report, Contract upload report, Mass Import report, Lease management report) 1.7. Produce monthly Evidence report. Extend audit support as and when required To be updated later
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
- To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.