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Senior administrator
Job Description
Senior administrator
Job Summary
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Location: Michigan
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Project role: Senior administrator
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Qualification: B Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Job Description: Network L3 EngineerLocation: JACKSON, MI, US Location: The successful candidate will be expected to work in a hybrid status of reporting to office in Jackson, MI every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday. Platform Engineer - Network Infrastructure Role:The Platform Engineer provides virtual infrastructure evaluation, design, implementation, and 3rd Level technical support services to the customer. Utilize automation to remove wasted effort and improver user experience. Responsibilities: Network Management and Optimization including Design and Implementation Collaborate with cybersecurity teams to respond to security incidents and implement preventive measures Work extensively with the Tools Team to enhance monitoring in the network and security area Diagnose and resolve network issues promptly to minimize downtime and service disruptions. Provide Level 2/3 support for network-related incidents and collaborate with IT support teams for resolution. Maintain documentation of network configurations, changes, and procedures for troubleshooting and auditing purposes Develop automation scripts and tools to streamline network management tasks in SolarWinds, such as configuration management, monitoring, and reporting. Utilize network automation platforms (e.g., Ansible, Puppet, Terraform) to manage network infrastructure as code Stay updated on emerging network technologies and industry trends to identify opportunities for improvement and innovation. Participate in projects to upgrade or replace legacy network infrastructure and introduce new technologies Expert troubleshooting skills: candidate should possess advanced troubleshooting abilities to quickly diagnose and resolve operational issues within the data network. Excellent communication skills both written and verbal Academics: Bachelor s degree in computer science, or related field with four (4) or more years of applicable experience [OR] Associate s degree in computer science, or related field with eight (8) or more years of applicable experienceTechnical Skills Proficiency in network protocols (TCP/IP, BGP, OSPF, MPLS, etc.) and network hardware (routers, switches, firewalls, etc.). Experience with network automation tools (e.g., Ansible, Terraform) and scripting languages (e.g., Python, Bash). Strong knowledge of network security best practices, including firewalls, VPNs, IDS/IPS, and access control. Familiarity with cloud networking (AWS, Azure, GCP) and hybrid cloud environments. Experience with network monitoring tools (e.g., SolarWinds, Wireshark). Information Technology Infrastructure Library Relevant certifications such as CCNP (Cisco Certified Network Professional), CCIE (Cisco Certified Internetwork Expert), JNCIE (Juniper Networks Certified Internet Expert), or equivalent.
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
- To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.