Job Description
Senior administrator
Job Summary
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Location: Washington
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Project role: Senior administrator
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: ITSM Platform
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No. of positions: 1
Job description:
JD Attached
Minimum 8 years of extensive experience in developing custom solution using patterns and scripts in ServiceNow for Platform-to-Application dependencies.
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.