Job description:

Experience in Administration of Macintosh base environment
Experience in supporting production environment comprising of MAC machines.
Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion & Mavericks
In depth knowledge of Apple Mac client and server operating systems.
Client Management tools such as Apple Remote Desktop, Deploy Studio, Package maker, FileWave & Casper would be a plus
Open / Active Directory integration
Scripting, programming and other languages (Python, Ruby, C, C++, Objective C) would be a plus
Basic knowledge of Windows based systems Experience Required
Excellent interpersonal skills with the ability to influence both I.T. and the business
Exposure/ Troubleshooting knowledge to most common Macintosh applications like Adobe apps, Quark Xpress, MS Office and Final Cut Pro (FCP) would be added advantage.
Mass upgrades and patch management of Mac OS and Software
Product installation and application patches deployment
Administration and maintenance of existing packages

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA