-
›
- Careers ›
- Careers in America ›
-
Senior administrator
Job Description
Senior administrator
Job Summary
-
Location: Oregon
-
Project role: Senior administrator
-
Qualification: B-Tech
-
Experience: 4.5-8 Years
-
Skills: Enterprise Architect tool
-
No. of positions: 1
Job description:
Experience with master of masters, previous experience with monitoring solutions such as SCOM, SolarWinds, App-D, Moog soft or any other MOM layer.
Experience on event correlation, ServiceNow ITIL and preferably CMDB.
Provide technical design and architectural leadership, including documenting and diagramming the logical, physical, and process views for enterprise monitoring, event management and logging solution(s)
Facilitate organizational change by defining strategies for the Firm with respect to technology domain standards and design goals, focusing mainly on monitoring, event correlation, service dependency mapping
Develop and maintain roadmaps, which include product selection, versions, upgrades, projects, and milestones; conduct research focused on identifying emerging technology solutions that reduce costs, increase efficiencies, provide more value and capabilities, reduce risks, and increase security; perform activities such as readings, proof-of-concepts (POCs), and lab testing
Lead efforts for technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features
Communicate leading practices by giving presentations, working with project teams, and authoring content aimed at educating others about standards, strategies, and otherwise defined leading practices; work individually and collaboratively with team members to ensure breadth and granularity of strategies, standards and reference architectures for consistency and integration
Provide vision and guidance on unified monitoring; gather data from disparate monitoring tools and create a unified solution to help isolate and resolve issues faster; take on call responsibilities for incidents response and triage
Qualifications:
Minimum ten years of recent experience in Monitoring, Logging, Incident and Event management; experience in an Operational role.
Bachelor s degree from an accredited college or university is preferred; additional credentials/certifications specific to monitoring solutions or associated IT Operations is preferred.
Development experience with interpreted languages, for example: Python, Ansible and others as well as markup languages such as JSON, XML, YAML and more
Demonstrated experience designing and implementing monitoring architecture and reference architectures from business requirements gathering to technology rollout oversight, including capacity management, definition of scoring methodologies for technology selection, integration of multiple tools and technical documentation
Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills; capability to work on multiple projects simultaneously; able to participate in resource planning processes based on defined organizational plans
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presen
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.