Job description:

Provides proactive recommendations to the customer for improving their use of EMC storage solutions to help maximize their satisfaction with EMC. Actively contributes to the configuration, layout and performance tuning of EMC products.\\r\\nTechnical knowledge on EMC Products like EMC Isilon, XtremeIO and Datadomain.\\r\\nGood understanding on IT Operations, ITIL Processes, Policies, and Compliance with exposure and familiarity on a Shared Services type of operations on both regional and global infrastructure.\\r\\nExperience in managing storage migration technology.\\r\\nParticipates in the design and operational execution of the customers disaster recovery process as required. Performs necessary storage infrastructure maintenance and necessary data migration, as required. Provides assistance to EMC technical teams in the development of custom solutions and implementation preparation.\\r\\nResponsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by EMC best practice documentation.\\r\\nPerforms complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction.\\r\\nSuccessfully manages relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations.\\r\\nSeeks advice or assistance from management and/or Technical Support as required during difficult customer situations. Works in conjunction with EMC colleagues to ensure effective resolution of technical issues encountered during implementations.\\r\\nStays current on technical specifications and hardware requirements of EMC software products, including new and soon to be released products.

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA