Job Description
Sdm
Job Summary
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Location: Florida
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Project role: Sdm
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Desk Side Services
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No. of positions: 1
Job description:
A desk side services job involves providing a range of administrative and support services to a business, including reception, mail handling, filing, photocopying, and printing. The role requires good customer service skills and may involve escalating complex or unresolved incidents
- To ensure customer engagement / satisfaction and referenceability
- To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
- To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation)
- To guide, manage, develop, engage the team therby ensuring employee retention
- To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.