Job description:

Should be having 18+ years of experience
Should have good Retail domain understanding
Should have prior experience of managing 400+ FTE programs in ISD Head role
Key Responsibilities will include:
To ensure that account fulfils all contractual commitments
To drive relationship with the customer and other internal stakeholders.
To partner with Account management teams for business growth planning
To ensure Delivery Governance through creating a facilitative operating environment
To leverage practice propositions and initiatives to add value to the client
To lead the business review meeting with the customer and to ensure that customer visits by the client result in generation of additional business for HCL.

• To drive program implementation, identify and mitigate risks to ensure smooth management of all the programs.
• To manage program budget, operations & deliverables for multiple programs by removing roadblocks for smooth program management
• To focus on relationship management with the concerned stakeholders and provide the necessary synergy to ensure alignment with the program delivery. Eg: Works closely with other technical advisors/ CTO/ CIO in customer organizations and external vendors as required to manage cross-functional prioritization, execution, issue/risk identification, and resolution
• To establish, track & review KPI/Metrics and manage key Program Partners / Stakeholders interest of multiple programs.
• To develop strategy and direction for meeting the overall objective.