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Operations manager
Job Description
Operations manager
Job Summary
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Location: Arkansas
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Project role: Operations manager
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Qualification: Others
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Experience: 7-12 Years
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Skills: Operations Management
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No. of positions: 1
Job description:
To create end-to end solutionsorimprovementsorenhancements for identified issues for existing processes and achieve project deliverables through effective team management
- AttendanceorLogin HoursorUnsechduled Leave
- Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
- Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
- 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
- The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.